Skip to main content

Explore Programs

  1. Home
  2. Student Advocacy and Accountability
  3. College Ombudsperson

College Ombudsperson

Problem resolution support

The College Ombudsperson assists students, employees and members of the public with the resolution of problems to support retention and to foster respect across the College community. 

Regardless of the type of complaint or grievance you file, there is a place at Metropolitan Community College for your concern to be heard.

We encourage you to work directly with the involved College department to resolve your concern or issue, but if you have an issue or concern with a College process or procedure that you are unable to resolve, please complete the MCC Ombudsperson Assistance Request Form in as much detail as possible.

Our goal is to process all submissions in a timely manner. MCC will conduct an initial review and acknowledge a submission within two business days of receiving it. If more time is needed, you will be notified. For questions regarding the complaint process or a pending complaint contact the Office of the Ombudsperson at 531-MCC-8030.

If you need to report an emergency or an immediate threat, contact College Police at 531-622-2222.

Additional areas of concern and steps to follow are outlined below:

Academic concerns should be directed to your faculty member, individually. If not resolved at the instructor level, concerns can be communicated to the appropriate academic dean, listed on each individual course syllabus.

Students are strongly encouraged to resolve any concern by talking with the staff member/faculty/administrator and his/her supervisor, if necessary, in an attempt to come to a resolution prior to resorting to the College's Ombudsperson.

Information regarding academic standing is available in the College Catalog. Students on academic suspension or dismissal should submit a Readmission Request form.

MCC is committed to an environment free of harassment and discrimination. Students who are victims of harassment and/or discrimination are encouraged to file a complaint with the Dean of Student Advocacy and Accountability using the student grievance form. Additional contact information for reporting harassment and discrimination can be found at:

See Satisfactory Progress for information on MCC satisfactory progress standards and the appeal process.

Students who wish to contest a grade earned can find grade appeals procedures outlined the College Catalog. This process is to be used for disputes regarding final grades. A student who perceives an individual grade received during a course to be unfair must first attempt to resolve the matter informally with his or her instructor.

The Student Record Appeal Process may be used by a student who has had an unforeseen circumstance or life-altering event which affected their ability to complete courses. The Record Action Appeal is not to be used to dispute grades, to voice instructor concerns or for questions regarding the College's refund policy. More information can be found at Student Record Appeal Process.

College refund policy questions are handled by Student Accounts at 531-MCC-2405.