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Information Technology

Information Technology is here to serve the needs of our MCC students, faculty, and staff, reaching out to our community with 21st century cutting-edge technology. 

The IT Support Services is the core provider for information technology support to faculty, staff, and students at Metropolitan Community College. We offer an easily-accessible point of contact for all clients and make every effort to resolve all technology-related issues in an efficient and effective manner, while remaining consistent with the goals and objectives of IT Services and the College. 

Hours:

  • Monday - Thursday 7:00 AM to 6:50 PM
  • Friday 7:00 AM to 6:20 PM
  • Saturday and Sunday - Closed

Important: Hours vary during holidays and quarter breaks
 


Campus Locations:

  • Elkhorn Valley Campus, Room 346D
  • Fort Omaha Campus, Building 16, Room 201
  • Sarpy Center, Room 107
  • South Omaha Campus, Mahoney Building, Room 215

Students and staff can access computers and multiple online services at the College using a single username and password.

Password Reset Instructions

Password Policy Changes are now in effect as of 7/1/2024.
Students, please log in to MyHub for more information.
Faculty and Staff will find details on Unity.

Please review the following documents for further understanding. If you have more questions, please call lT Support Services at 531-622-2900.


OPTION 1 - I know my username

  • Use this option to change/reset your password or unlock your account.
  • Click on the Need help signing in? link below the Sign In button, then click on the link for Forgot password or Unlock account.
Example Screen
Screen showing Sign In button with Need Help Signing In link directly below

IMPORTANT!
If you do not know your username, you must start with Option 2.

OPTION 2 - I don't know my username or password

If these options do not work, please call IT Support Services at 531-622-2900 for assistance.

CANVAS browser support

Canvas works best with the following web browsers:

Browser

Version

Chrome

83+

Edge

83+

Firefox

78+

Internet Explorer

Unsupported

Safari

12+

You may also try the Canvas mobile application which can be installed from Google Play or the Apple App Store. The mobile applications will have their own device requirements.

Allow Pop-Ups

Some content in Canvas may open in a pop-up window. If prompted to, please allow pop-ups on canvas.mccneb.edu.

JavaScript

JavaScript must be enabled to run Canvas.

Additional information

Visit community.canvaslms.com to learn more about Canvas' general browser support policy as well as information about browser plug-ins.

Jessica Davis - IT Specialist I
Debi Elgan - IT Specialist I
Nancy Niebur - IT Specialist I
Robin Perkins - IT Specialist I
Gene Smick - IT Specialist I
Wyatt Moore - IT Specialist I

Student Printing

Why does printing cost money?
Thousands of pages of abandoned prints are left in printers and recycle bins annually. MCC is committed to environmental sustainability.
 
What are alternatives to paying for printing?
You can save documents, library database search results, course notes, etc. to your OneDrive, USB disk drive or email them to yourself. You can then print them on your own printer, if you need to do so. The other alternative is to write citation lists and transcribe course notes.
 
  • Black and white, single-sided = $0.07 per page
  • Color, single-sided = $0.40 per page
  • Black and white, duplexed = $0.13 per page
  • Color, duplexed = $0.60 per page
This does not include specialized areas where large-format printing exists, such as Visual Arts where printing costs vary and are based on size and resolution.
 
Do students continue to receive free print credit each quarter?
Registered students will receive 14 cents at the beginning of each quarter intended to allow printing of 2 class schedules.
 
When will I receive the free print credit?
Students registered for a quarter will receive the 14 cents print credit approximately one week before the date of their first class. Students who register late for classes will receive their credit within 1-2 days of registration. Only registered students receive the print credit. If you have not received your print credit by the date of your first class, contact IT Support Services at 531-622-2900.
 
Is there a discount for duplex (double-sided) printing?
Duplex printing in black and white costs 13 cents per page. Duplex printing in color costs 60 cents per page.
 
Can I get a refund for a print job that did not print?
Print jobs that do not print are normally not charged to your account. You can log onto your personalized PaperCut web page to check the status of your account.
 
How can I add money to my print account using cash?
You can add money to your print account by using one of the PaperCut PayStations located in:
  • FOC Building 10 in the Digital Express
  • FOC Building 23 in the hallway by Room 103
  • SOC CON Copy Center Room 159
  • SOC MHY commons
  • EVC hallway
  • SRP hallway west side of Student Services
  • FRC hallway outside 102
  • ATC hallway
Is there another way to add money to my print account?
You can add money to your print account using a credit card or PayPal account. From any computer in the world, you can log into your personalized PaperCut web page, click on the Add Credit link on the left-hand side of the webpage and follow the prompts.
 
Can I get a refund for the money that I have added to my print account but have not used?
The money that you added using either cash, credit card, or PayPal remains in your print account until you use all of it; there is no refund. Your print account remains active as long as you have an MCC user account.

General Information

What is MFA?

Authentication, both online and in the physical world, normally consists of at least one of the following "factors":

  • Knowledge: something you know (e.g., a password or code)
  • Possession: something you have (e.g., a physical key or a card)
  • Inherence: something you are (e.g., the person with a particular set of fingerprints or facial features)

Traditional online authentication only requires a single factor, usually a username and password combination that the user knows. MFA combines that factor with at least one other, such as a physical hardware token ("something you have"). MFA is sometimes also referred to as two-factor authentication, but it is not necessarily limited to just two.

Why are we requiring MFA?

Authentication systems that are based on usernames and passwords are increasingly proving to be inadequate for protection of online resources and the data that they process or store. Passwords for campus systems are subject to a wide variety of attacks, ranging from simple repeated automated guessing to theft via sophisticated impersonation schemes such as those used in phishing scams.

MFA using Okta Security is convenient and greatly reduces the likelihood of successful unauthorized access to a protected account, even if an account's password is already known to an attacker. For Office365 access including Email, Sharepoint, and OneDrive, users are prompted to login by entering an approval code via SMS or approval of the Okta Verify App about as often as you are currently prompted to enter your password alone: i.e., whenever accessing the service from a new device, web browser, or software application.

You will have 4 options to choose from, we highly recommend setting up SMS authentication to start and strongly suggest setting up a second such as "Voice Call Authentication" or "Okta Verify".

To begin, sign in to https://myapps.mccneb.edu/ with your student account. Then, click the dropdown arrow in the upper right corner next to your name:

Okta Homepage displaying My Apps. The account login is at the top right corner of the page to the right of the search bar

On the popup menu click settings:

Once the account name popup is activated, you will see three links in a list. Settings is the first link in this list.

Under the Extra Verification section, click the "Set up" button next to the MFA verification factor you would like to enable. Follow the on screen prompts.

Extra Verification section describing set up. This dialog shows a blacked out phone number and explains that Okta can call you to verify.

After completing this setup process, you will be prompted to use this factor verification step (SMS) when signing into your MCC account. We highly recommend setting up SMS authentication to start and strongly suggest setting up a second such as "Voice Call Authentication" or "Okta Verify".

If you have any questions or need assistance in enrolling in multi-factor authentication, please contact IT Support Services by emailing itsupportservices@mccneb.edu or by calling 531-622-2900.

Contact Us

IT Support Portal (self-help, get help)

Phone: 531-622-2900

Fax: 402-403-0645

E-mail: itsupportservices@mccneb.edu