Community & Human Services

Overview: Elevate your career with our customer service leadership front-line training program that not only leads to a national credential but also incorporates the renowned Disney principles of exceptional customer service. This program is designed for individuals who interact with and provide direct support to customers and clients in settings where the focus is on customer interactions, communication, handling complaints, and building relationships.

In this program, you’ll learn the foundations of customer interactions, drivers of human behaviors, communication skills, and ethics of customer service. Our training approach combines Disney customer excellence principles with practical real-world scenarios, lectures, and self-reads, that will set you apart as a customer service professional.

Prerequisites: High school diploma or equivalent

Dates: Quarterly

Location: FOC

Funding Options: Available upon application